Transcript
If you come in as a Veteran and you find that you
just don't quite click with the provider that you've been
assigned to or the clinician isn't quite working for you
in the way that you had hoped, we definitely collaborate
with you to see who do you want to speak with,
what type of provider that you want to speak with,
and we accommodate you as best we can
with the clinicians that we have available.
For instance, if you come in and you only want to speak
to a female provider, we accommodate you in that way.
If you only want to speak to a male provider,
we accommodate you in that way.
And say that that experience for you still doesn't work out,
we work with you to find somebody who's going to
be there for you and who's going to work out with you
in the way that you're hoping and that's going to help you
to be most successful.